Unfortunately, but it is possible that your Wii U console and/or GamePad may need some sort of repair, so probably the best thing to do is give a call to Nintendo's 1-800-255-3700 (6 am ~ 7 pm Pacific, everyday) Customer Service number, or use their webform to contact them, and one of the service representatives can determine exactly what the problem is, and if necessary, discuss repair options with you.
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