I just got this problem 4 days ago and have been trying to resolve it with not a glimmer of hope. There is definitely going to be a major surge in this problem as i've been finding different forums with similar posts. Not to mention it's usually launch consoles that are just off warranty. I can't believe they make you control Neflix/store/etc with gamepad leavign the pro controller useless when your gampad dies. If they don't keep customers like us happy they will have no one....period. I haven't called them yet as i need to cool down for a couple of days and decide if it's even worth sending in or if i should stick it out for possible recall or warranty extension. I hope they do the right thing and admit to this design flaw.
P.S i borrowed my buddies gamepad and his works fine on my console so this is definitely a gamepad malfunction. Please do the right thing and recall these gamepads!!